Shipping Policy

At HouseGenix, we are committed to delivering your orders quickly, safely, and efficiently. Our shipping process is designed to ensure a smooth experience from checkout to doorstep — no matter where you are.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your payment confirmation. Once processed, your order is handed over to our trusted delivery partners for prompt shipping.

Shipping Methods & Delivery Time

We offer reliable shipping across all regions. Delivery timelines may vary based on your location and the type of product ordered:

• Standard Delivery: 2–5 business days

• Express Delivery (where available): 1–2 business days

• Remote Areas: Additional 1–3 days may apply

You will receive a tracking number via email or SMS once your order has been shipped.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — so keep an eye on our banners and offers!

Shipping Coverage

We currently ship to most locations nationwide and are working to expand our coverage further. International shipping may be available on select products — please contact us for details.

Delivery Issues

If your package is delayed, arrives damaged, or is lost in transit, please contact our customer support within 48 hours of the expected delivery date. We’ll assist you in resolving the issue promptly.

Important Notes

• Please ensure your shipping address is accurate and complete. HouseGenix is not responsible for delays caused by incorrect or incomplete addresses.

• Orders may be split into multiple shipments depending on product availability.

For any shipping-related inquiries, feel free to reach out to our support team at support@housegenix.com — we’re here to help!